HOPE ON THE STAGE SALE 15% OFF ALL ORDERS
use code HOPE at checkout!
INFORMATION
Payment
Payments can be made through PayPal, credit cards via Stripe or Apple Pay if enabled.
All pricing on the site is in USD.
Only one coupon code can be applied at a time.
Preorders
For preorders, waiting times vary depending on the product.
Art prints and stickers will take from 1-5 days to be ready for shipping
Tote bags, keychains, magnets, pins and others will take from 7-15 days to be ready for shipping
Orders containing both instock and preorder items will be shipped when the preorder items are ready to be shipped.
If you require in stock items to be shipped asap, please order them separately from preorder items.
Shipping
All products are shipped from several locations including Australia, Vietnam, and Singapore.
Products can be shipped worldwide if there is no restrictions.
In the case that products cannot shipped to your country, you will be refunded for your order.
Shipping fees will be calculated during checkout depending on the location and items in your cart.
Once your order is placed, it will be packed and sent out within 1-3 business days if all items are in stock. For preorders, please refer above.
An email with your order information and tracking number will be sent to your email address.
Shipping duration depends location of the order. Estimates are below.
Australia: 2-7 business days
Oceania: 3-10 business days
Asia: 5-12 business days
Europe & UK: 7-14 business days
North America & US: 7-14 business days
All other regions: 10-20 businesss days
In-person collection
In-person collection is available at certain events.
Please check my Instagram stories for any updates on upcoming events.
Please reach out to me through email or Twitter or Instagram if you wish to collect your products in person.
I will send you a unique code to use at checkout to remove shipping costs.
Cancellations // Returns // Refunds
Once an order has been placed and shipped, cancellations and refunds will not be possible.
Returns are not accepted.
For any damaged orders, please contact me through email or Twitter or Instagram with a photo of the damage within 14 days of delivery. After reviewing, a replacement of the damaged products will be sent to you free of charge. Applicable once only per order.
Partial refunds for any reason is not possible.
Product requests
Product suggestions and requests of any kind are welcomed!
Use the contact form or reach out to me through email or Twitter or Instagram to make your requests.