rosegoldbangtan

INFORMATION

Payment

  • Payments can be made through PayPal, credit cards via Stripe or Apple Pay if enabled.
  • All pricing on the site is in USD.
  • Only one coupon code can be applied at a time.

Preorders

  • For preorders, waiting times vary depending on the product. 
    • Art prints and stickers will take from 1-5 days to be ready for shipping
    • Tote bags, keychains, magnets, pins and others will take from 7-15 days to be ready for shipping
  • Orders containing both instock and preorder items will be shipped when the preorder items are ready to be shipped.
  • If you require in stock items to be shipped asap, please order them separately from preorder items.

Shipping

  • All products are shipped from several locations including Australia, Vietnam, and Singapore.
  • Products can be shipped worldwide if there is no restrictions.
  • In the case that products cannot shipped to your country, you will be refunded for your order.
  • Shipping fees will be calculated during checkout depending on the location and items in your cart. 
  • Once your order is placed, it will be packed and sent out within 1-3 business days if all items are in stock. For preorders, please refer above.
  • An email with your order information and tracking number will be sent to your email address.
  • Shipping duration depends location of the order. Estimates are below.
    • Australia: 2-7 business days
    • Oceania: 3-10 business days
    • Asia: 5-12 business days
    • Europe & UK: 7-14 business days
    • North America & US: 7-14 business days
    • All other regions: 10-20 businesss days

In-person collection

  • In-person collection is available at certain events.
  • Please check my Instagram stories for any updates on upcoming events.
  • Please reach out to me through email or Twitter or Instagram if you wish to collect your products in person.
  • I will send you a unique code to use at checkout to remove shipping costs.

Cancellations // Returns // Refunds

  • Once an order has been placed and shipped, cancellations and refunds will not be possible.
  • Returns are not accepted.
  • For any damaged orders, please contact me through email or Twitter or Instagram with a photo of the damage within 14 days of delivery. After reviewing, a replacement of the damaged products will be sent to you free of charge. Applicable once only per order.
  • Partial refunds for any reason is not possible.

Product requests

  • Product suggestions and requests of any kind are welcomed!
  • Use the contact form or reach out to me through email or Twitter or Instagram to make your requests.

HOPE ON THE STAGE SALE 15% OFF ALL ORDERS
use code HOPE at checkout!